If you wanted to express a concern or had a question for senior leadership in The Upjohn Company, the CQ System was the anonymous way to do that. I think all employees felt it really was anonymous and that they could say whatever they wanted. The system was administered by the Ombudsman's office. I remember that in the early 1980s the Ombudsman was John Dobbie. Later it was Elizabeth Clark. The Ombudsman was located in a separate building on the west side of Portage Road opposite Building 41. This was one of the houses built before the construction of the Upjohn site. Here are a few examples of CQ submissions and responses from the early 1990s that were given to me by a friend.